Kaiser Permanente San Jose Medical Center at 250 Hospital Parkway in San Jose, California

Customer Reviews about Kaiser Permanente San Jose Medical Center

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  Had trigger finger surgery (6/26/17) on left middle finger. I'm extremely disappointed with the results. I already shared my feelings with the doctor. Dr. Jacobs was my original doctor who diagnosed the problem. Dr. Waters did the actual surgery. They all state surgeries are done based on their schedules. Just so happened my doctor was not available at the first earliest date. Anyway, I definitely had the clicking when finger was closed (making a fist) then extending back out. Immediately after the surgery, I had specifically asked the Dr. Waters why my finger was not straight. Then she took the finger and massaged to make it straight. I wouldn't know b/c I couldn't feel anything. So if there was pain while she was straightening it out I would never know. It has been six weeks now and the finger continues to bend and I am not able to straighten it out on my own strength. I have to slowly massage until it is able to be straightened. Then and only then I am able to extend and retract it on my own strength. But 15 minutes can go by and it will return to its bent position. Looks to me the surgery wasn't done correctly or the physician didn't know what she was doing. This was supposed to be a simple procedure. That is what Dr. Jacobs and Dr. Waters said. I complained to the latter the negatives were never shared with the patient. Yes, this was gonna be a 10 minute procedure and out the door I go. Life would be wonderful. Well....it's not that simple and that's not the way it turned out. There is recovery time. There is some pain after the procedure. Neither emphasized nor mentioned this at all. I guess all they care about is the money for the surgery. I am still deciding if I should take any action because of what has happened. These doctors don't even talk to each other if there are any special circumstances with the patient. She didn't even know which doctor I originally consulted with. She kept mentioning another physician I never heard of. I had to remind her it was Dr. Jacobs. I guess they look at every case as being the same. If anyone would like to speak to me about my experience, you are free to contact me.
  May 11, 2017

  by Cyril Carag

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